Request received
Thanks — it's in the loop.
Your request reached our Este Ave yard team. Expect a reply by email within one business day. Meanwhile, keep exploring how we keep wood working.
What happens next
Your request is in the loop.
Here's the short version of what we're doing on our end so you know exactly what to expect.
We read it
A real person on the Este Ave team picks up your request — not a bot. Every field you sent is right there in front of us.
We check & price
We confirm inventory, grade, and route, then put together a real number or a schedule for what you asked about.
We reply by email
You get a clear written response within one business day — pricing, availability, and next steps. No phone tag.
While you wait
Explore how we keep wood working.
Quick answers
While you wait to hear back.
When exactly will I hear back?
Within one business day, and often the same day if you wrote during yard hours (Mon–Fri 7–4:30, Sat 8–12). We're closed Sunday, so weekend requests get answered first thing Monday.
Where will the reply come from?
From our Este Ave team at info@cincinnatipallet.com. If you don't see it, check spam or promotions and add us to your contacts so the next one lands in your inbox.
Do I need to do anything now?
Nothing required. If you thought of a detail after submitting — a count, a size, a delivery ZIP — just reply to your confirmation or email us and we'll fold it in.