Privacy Policy

The short version

We collect the details you type into our quote and contact forms so we can answer you, and a small amount of anonymous usage data so we can keep the site fast and useful. We don't sell your information, and we don't send marketing you didn't ask for. If you ever want your data corrected or deleted, one email does it.

Information we collect

Almost everything we hold about you is information you chose to give us. When you submit our quote or contact form, we collect:

• Contact details — your name, email address, and optionally a phone number and company name.
• Request details — location or delivery information and the specifics of your pallet inquiry (product, size, grade, quantity, timeline, and any notes or photos you attach).
• Submission context — the URL of the page you submitted from and a timestamp, which helps us understand and route your request.

We also collect limited technical and usage data automatically when you browse the site, described under analytics below. We do not knowingly collect information from children.

How we use your information

We use the information you provide solely to run our business and serve your request. Specifically, to:

• Respond to your inquiry and prepare quotes;
• Coordinate deliveries, pickups, drop-offs, and removals;
• Follow up about an open request or an existing order;
• Keep accurate business and transaction records.

We will not use your contact details to send unsolicited marketing, and we do not sell, rent, or trade your personal information to anyone.

Analytics & cookies

This site is built to run with minimal client-side scripting, and we use no advertising trackers. To understand how the site is used and where it can be improved, we use PostHog, a product-analytics service, which may collect anonymized or aggregated usage data such as pages viewed, general location (derived from IP), device and browser type, and interactions like button clicks.

Analytics like this may set cookies or use similar local storage to distinguish sessions. We use this data in aggregate to understand site performance and behavior patterns — not to build advertising profiles of individuals. Most browsers let you block or delete cookies through their settings; the site remains usable if you do.

Third parties & service providers

We share information only with the service providers that help us operate, and only as needed for them to perform their function on our behalf:

• Lead-management & email — form submissions are processed and delivered so our team can read and respond to them.
• Analytics — PostHog, as described above.
• Hosting & infrastructure — the providers that serve this website.

These providers are bound to use the information only to provide their services to us. We may also disclose information if required by law or to protect our rights, property, or safety.

Data retention & security

We retain inquiry data only as long as needed to serve you and to keep reasonable business records, after which it is deleted or anonymized. We take sensible measures to protect the information we hold, though no method of transmission or storage over the internet is perfectly secure.

Your rights & choices

You may request access to, correction of, or deletion of the information you've submitted, and you may ask us to stop contacting you at any time. To exercise any of these, email info@cincinnatipallet.com and we'll respond promptly. You can also manage cookies through your browser settings as described above.

Changes to this policy

We may update this policy from time to time as our practices or the law change. When we do, we'll revise the “last updated” date at the top of the page. Material changes will be reflected here.

Contact us

Questions about this policy or your data? Email info@cincinnatipallet.com or write to us at 5748 Este Ave, Cincinnati, OH 45232. We're an email-first company and will reply within one business day.